How to contact the Low Emission Zone or Challenge a Charge

Contact LEZ

You can contact us or make an enquiry with the details below. This information relates to the Low Emission Zone (LEZ) only.

If you need to contact us about any other TfL service, please go to the Help & contacts section.

Make an enquiry

You can contact us online with questions about the LEZ. If you have received a Penalty Charge Notice (PCN) please see details on Challenging a PCN below.

Provide as much detailed information as possible to help us provide a prompt response. You’ll be able to upload documents to support your enquiry.

Or you can contact us by phone:

UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222
Textphone: 020 7310 8999 (if you have impaired hearing)

Lines are open:

Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays

You can also view our complaints procedure.

For questions about Fleet Auto Pay only, call:

UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222
Textphone: 020 7310 8999 (if you have impaired hearing)

Lines are open:

Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays

Challenging a PCN

Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.

Find out how to make a representation.

If you need to speak to us about a PCN:

Phone: 0343 222 3333 (TfL call charges)

Lines are open:

Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays


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